Request a return within 30 days of delivery by emailing info@electrain.com with your order number and the items you wish to return.
Shirts must be unworn and unwashed. Stickers must be unused and unapplied. Please contact us before mailing a return; we will provide return instructions and the return address privately.
For change-of-mind or sizing returns, the customer pays return shipping. Original shipping charges are not refundable. We do not charge a restocking fee.
If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and, where possible, a photo. ElecTrain will arrange an appropriate replacement or refund and cover necessary return shipping.
After receiving and inspecting an approved return, we will issue the refund to the original payment method within five business days. Your payment provider may take additional time to post it.
Size exchanges are subject to availability. Contact us before returning an item for exchange.
This policy applies to merchandise purchases. Training enrollment and cancellation terms are separate. It does not limit rights available under applicable law.